Responsible Gaming Policy

The use of our services is strictly reserved for persons aged 18 and over, or the legal age of majority in the user's jurisdiction, whichever is higher. Under no circumstances do we tolerate the use of our platform by minors. To enforce this, we implement robust age verification processes during registration and we reserve the right to request additional documentation at any time to confirm a user's age. Accounts of persons found to be underage will be immediately and permanently closed, and any funds will be handled in accordance with applicable regulations.

We strive to minimize risks and proactively address problematic behavior. Our vision for player well-being rests on the pillars of education, prevention, and support. We encourage all our users to consider participation as a leisure activity and not as a way to generate income or solve financial problems. It is essential to only spend funds you can afford to lose and never to frantically try to make up for previous losses.

To help you proactively manage your playing behavior, we have integrated a range of customizable tools and limits into our platform. These settings are designed to help you set boundaries on your time and spending.

Deposit and loss limits

You have the option to set strict limits on the amount you can deposit within a certain period, such as per day, week, or month. Once this limit is reached, the system will not accept further deposits until the set period has expired. Additionally, you can set loss limits. These restrict the net amount you can lose over a specific period. This helps you to strictly monitor your budget and prevent financial surprises.

Session and time limits

It is important to take regular breaks and be aware of the time you spend on our platform. You can set session limits that automatically warn you or log you out when a pre-set time limit for a single session has expired. This is an effective tool to prevent you from losing track of time.

Time-outs and self-exclusion

If you feel you need a temporary break to clear your mind, you can use our time-out function. This will block your account for a short, fixed period (e.g., 24 hours, a week, or a month). For users who desire a more fundamental stop, we offer the option of self-exclusion. Self-exclusion allows you to completely block access to your account for a longer period, typically ranging from six months to several years. During a self-exclusion period, you will also not receive marketing material from us, and it will not be possible to lift the block prematurely.

Account closure

If for any reason you decide that you no longer wish to use our services, you can request permanent closure of your account at any time. Our customer service will process your request immediately and guide you through the withdrawal of any remaining funds, in accordance with our terms and conditions.

Awareness is the first step towards prevention. It is crucial to be honest with yourself and to be alert to possible warning signs that may indicate a loss of control. These signs can include: spending more time or money than you originally intended; lying to family or friends about the extent of your activities; borrowing money or selling possessions to finance your activities; neglecting work, study, or personal relationships; and experiencing stress, anxiety, or depression as a direct result of your participation.

If you suspect that your behavior is starting to become problematic, it is of the utmost importance that you seek help as soon as possible. Do not try to solve this alone. We strongly advise you to contact independent, professional organizations and support groups specializing in providing confidential support, advice, and treatment for such problems. In the Netherlands and worldwide, various reputable organizations are available that can guide you in a safe and anonymous environment.

If you share a computer, tablet, or smartphone with minors, we bear the responsibility to encourage you to take precautionary measures. We recommend the use of filtering and parental control software to effectively block access to platforms like ours for individuals under 18. Furthermore, always ensure that your login details and passwords are kept secure and out of reach of children.

Within our organization, continuous efforts are made to ensure compliance with this policy. We instruct and train our customer service employees in recognizing signs of problematic behavior and in the correct way to approach, inform, and refer users to appropriate tools or external support. Although we deploy reasonable monitoring tools, the primary responsibility for platform usage lies with the individual user.

We reserve the right to amend or supplement this Responsible Gaming Policy to improve our preventive measures or to comply with new regulations. You are advised to consult this policy regularly to stay informed of the current tools and guidelines we offer to support a safe environment.