Privacy Policy

To be able to provide you with our services and to meet our operational and legal obligations, we collect various categories of personal data. We strive to collect only that data which is strictly necessary for the intended purposes.

Identity and contact details

When you register an account with us, we ask you to provide certain identity and contact details. This includes, but is not limited to, your full first and last name, your date of birth (to verify that you meet the age requirements), your residential address, your email address, and your phone number. This data is essential for creating and managing your account.

Usage and device data

Each time you interact with our platform, we automatically collect certain information about your device and your usage patterns. This includes your IP address, the type of device you are using, details about your operating system and web browser, login credentials, and information about your navigation behavior on our platform, such as the pages you visit and the time you spend on specific sections. This information helps us optimize technical performance and user experience.

Transaction data

Given the nature of our services, we process financial transaction data. This includes details about the deposits and withdrawals you make, your payment history, and the account details or payment methods linked to your profile. We ensure that all financial data is handled with the highest degree of security.

Communication and support data

When you contact our customer service, whether via email, live chat, or phone, we collect the content of that communication. This enables us to efficiently answer your questions, resolve your issues, and monitor the quality of our support.

We process your personal data only when we have a valid legal basis to do so. The main bases on which we rely are: the performance of a contract (when processing is necessary to provide you with the requested services), legal obligation (to comply with applicable laws and regulations, for example, regarding age verification and fraud prevention), legitimate interests (such as securing our platform and improving our services, provided this does not outweigh your privacy rights), and your explicit consent (for example, for sending targeted marketing communications).

Your data is used for various specific purposes. Firstly, we use your data to create, manage, and maintain your account. In addition, the data is crucial for processing your transactions and providing the agreed services. We also use your information to ensure the security of our platform, detect unauthorized access, and prevent fraudulent activities. Furthermore, we analyze usage data to monitor and improve the performance of our services. If you have given your consent, we may use your contact details to inform you about new features, offers, or changes to our services.

We do not retain your personal data for longer than is reasonably necessary for the purposes for which it was collected, or as required by applicable law. The exact retention period depends on the type of data and the purpose of processing. For example, transaction data and identity data are typically stored for a longer period, even after you have closed your account, to comply with legal retention obligations related to financial administration. Data used for marketing purposes is retained until you withdraw your consent.

We never sell your personal data to third parties. However, we may share your data with carefully selected external service providers and processors who assist us in our business operations. These may include payment providers who process your transactions, IT service providers who host and secure our servers, and software vendors for customer support. These third parties only have access to your data to the extent necessary to perform their tasks on our behalf and are contractually obliged to ensure the confidentiality and security of your data. Additionally, we may share your data with competent authorities if we are legally obliged to do so.

It is possible that your personal data may be transferred to, and stored at, locations outside the Netherlands or the European Economic Area (EEA). When such international transfers occur, we take all reasonable and necessary steps to ensure that your data is treated securely and in accordance with this privacy policy. We implement appropriate safeguards, such as the standard contractual clauses approved by relevant supervisory authorities, to guarantee an adequate level of protection.

We take the security of your personal data extremely seriously and have implemented advanced technical and organizational measures to protect your data against loss, misuse, unauthorized access, alteration, and disclosure. This includes the use of encryption technologies for data transfer, strict access controls for our employees, and regular security audits of our systems. Although we make reasonable efforts to protect your data, we wish to remind you that no method of data transmission over the internet or electronic storage is absolutely secure. Therefore, we cannot guarantee absolute security.

In accordance with applicable data protection legislation, you have various rights regarding your personal data. You have the right to request access to the data we hold about you and to receive a copy thereof. You can ask us to correct inaccurate or incomplete data. Under certain conditions, you have the right to ask us to erase your data (the right to be forgotten). Furthermore, you can object to the processing of your data for certain purposes, such as direct marketing, and you have the right to request restriction of processing. Where applicable, you also have the right to data portability, which means you can receive your data in a structured, commonly used format.

We may periodically revise and update this privacy policy to reflect changes in our business practices or legal requirements. Any changes will become effective as soon as the updated version is published on our platform. We encourage you to review this policy regularly so that you are always aware of how we protect your privacy.

If you have questions about this privacy policy, wish to exercise your rights, or have comments about our data processing practices, you can contact us at any time. You can send an email to our responsible department at [email protected]. We will endeavor to handle your requests and questions promptly, professionally, and in accordance with legal deadlines.